Privacy Policy

1. Information We Collect

We may collect the following types of information:

A. Personal Information

Provided voluntarily when you:

• Create an account
• Book appointments or purchase services
• Complete forms or sign waivers
• Subscribe to newsletters
• Contact us through email, phone, or online forms

This may include:

• Full name
• Email address
• Phone number
• Billing address
• Birthday (optional)
• Emergency contact

B. Payment Information

Payment details are processed securely through third-party payment processors (for example, WellnessLiving, Paragon, and similar providers). We do not store full payment card numbers on our own servers.

C. Wellness & Health Information

Some services (such as EESystem, PEMF, AO Scan, red light therapy, thermography, and similar offerings) may involve collecting:

• Intake forms
• Wellness notes
• Service preferences
• Contraindication information

We protect this information with strict confidentiality and limit access to authorized staff and providers as reasonably necessary to deliver services.

D. Automatically Collected Information

Through website analytics tools (such as cookies, pixels, and Google Analytics), we may automatically collect:

• IP address
• Browser type
• Device type
• Website activity (pages viewed, time on site, and similar usage data)

2. How We Use Your Information

We use your information to:

• Schedule appointments and manage your client profile
• Deliver services and wellness recommendations
• Process payments and membership plans
• Send confirmations, reminders, and updates
• Provide customer support and respond to inquiries
• Improve our website, mobile app, and in-center experience
• Send marketing, newsletters, and promotions (you may unsubscribe at any time)
• Comply with legal, regulatory, and reporting requirements

3. Sharing of Information

We do not sell your information.

We may share limited information with trusted third parties only as needed to operate our business and deliver services, such as:

• WellnessLiving (booking and client management)
• Paragon (payment processing)
• Email service providers (for newsletters and confirmations)
• IT and website hosting partners
• Legal or regulatory bodies, if required by law

All third parties are required to protect your information and may not use it for their own independent marketing purposes.

4. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to:

• Provide a smooth and functional website experience
• Analyze website performance and usage trends
• Personalize content and offers where appropriate

You may disable cookies in your browser settings; however, some features of the website may not function properly if cookies are disabled.

5. Data Security

We use administrative, technical, and physical safeguards to help protect your information, including:

• SSL encryption for data transmitted through our website
• Secure, PCI-compliant payment processors
• Encrypted data storage through third-party partners where applicable
• Restricted staff access to sensitive information
• Periodic security review and systems monitoring

No system is 100% secure; however, we take reasonable steps to protect your data and reduce the risk of unauthorized access, use, or disclosure.

6. Your Rights

Depending on your location and applicable law, you may have the right to:

• Access the information we hold about you
• Request corrections to inaccurate or incomplete information
• Request deletion of your information (unless we are required to retain it for service, legal, or regulatory reasons)
• Opt out of marketing communications
• Limit data collection via your cookie and browser settings

To request access, corrections, or changes to your information, please contact us at:

Email: info@samsarawellnesscenter.com

7. Children’s Privacy

We do not knowingly collect personal information from individuals under the age of 16 without parental or guardian consent. If you believe that we have collected information from a minor without proper consent, please contact us so we can review and take appropriate action.

8. Links to Third-Party Sites

Our website and mobile app may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third-party sites. We encourage you to review the privacy policies of any external sites you visit.

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will post the updated version on this page with a revised “Last Updated” date at the top. Your continued use of our website, app, or services after any changes are posted constitutes your acceptance of the revised Policy.

10. Contact Us

If you have questions about this Privacy Policy or how we handle your personal information, please contact us:

Email: info@samsarawellnesscenter.com

Mailing Address:
Samsara Energy & Wellness Center
2200 Rosa Road
Schenectady, NY 12309